Privacy Policy
Version in force as of 01/06/2025
Preamble
Loopengers places paramount importance on respecting the privacy of its users. The processing of personal data that we collect is carried out in strict compliance with the General Data Protection Regulation (GDPR - EU 2016/679) and applicable French laws.
The purpose of this privacy policy is to inform you transparently about:
the data we collect
how we use it
the rights you have
how we protect this information
1
Data controller
The data controller is:
Loopengers SAS
[Registered office address]
Email: loopengers@thepackengers.com
2
Collected data
As part of using the Loopengers platform, we may need to collect the following categories of data:
Identification data
Last name, first name
Email address
Phone number
Billing and/or delivery postal address
Data relating to the items to be transported
Description of the goods (type, dimensions, declared value, logistical requirements)
Browsing data
IP address
Login data
Cookies (see dedicated section)
3
Purposes of processing
The collected data are used for the following purposes:
Management of quote requests
Management of orders and transport services
Customer relationship management
User account management
Billing and accounting management
Improvement of services (anonymous statistical analysis)
Compliance with legal and regulatory obligations
Marketing communications (only with explicit consent)
We collect only the data strictly necessary to achieve these purposes.
4
Legal basis for processing
Data processing is based on:
performance of the contract (arranging the transport requested by the customer)
compliance with legal obligations
consent for marketing processing and the use of certain cookies
5
Data sharing
Personal data may be transferred:
to the partner carriers selected for the transport assignment concerned
to the technical service providers necessary for the operation of the platform (hosting, management tools, payment providers)
to the competent authorities in the event of a legal obligation
Loopengers undertakes never to disclose personal data to unauthorized third parties for commercial or advertising purposes.
6
Shelf life
The data are stored:
for the duration of the business relationship
then archived for a period in accordance with applicable legal obligations (in particular in accounting and tax matters)
Data relating to prospects (unconverted quote requests) are kept for a maximum of 3 years from the last contact.
7
Data security
Loopengers implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of collected data.
Our carrier and partner service providers also undertake to respect the confidentiality of the data transmitted to them in the course of transport services.
8
Your rights
In accordance with applicable regulations, you have the following rights:
right of access to your data
right to rectification
right to erasure (“right to be forgotten”)
right to restriction of processing
right to object
right to data portability
You may exercise these rights by contacting us at: loopengers@thepackengers.com or by mail at the head office address.
You also have the right to lodge a complaint with the CNIL (French National Commission on Informatics and Liberty).
9
Cookies
The Loopengers site uses cookies to:
ensure the proper technical operation of the platform
measure site traffic
improve the user experience
During your first visit, a banner allows you to set your cookie preferences.
You can also manage your preferences at any time via your browser settings.
10
Privacy policy changes
Loopengers reserves the right to modify this privacy policy to adapt it to changes in its practices and regulations.
The version in force is the one published on the website on the date of consultation.
Updated version on 01/06/2025